Minimum Number of Guests to Run a Tour
Our public tours require a minimum of 4 beer lovers to run. In the unfortunate event that we do not meet the minimum amount of guests to run a tour, we’ll contact you at least 24-48 hours before your tour to discuss your options. You have the option of rescheduling your tour to another date at no charge, or we’ll refund your money in full.
Cancellations
Once your ticket has been purchased for a public tour, the following refund policies apply to all requests for cancellations, refunds, and rescheduling. There are no exceptions to our cancellation policies so please read carefully and plan accordingly.
Requests for Refunds and Reschedules
- 7+ Days Before Your Tour – 20% processing fee
- 6 days to 72 hours Before Your Tour –50% processing fee
- 72 hours or less – no refunds or reschedules
Transfer of Tour Seats
We understand that life happens and you may not be able to attend your tour. If you are unable to attend, you can transfer your seats to other guests at no extra charge. You MUST however, contact VBT and provide the names and contact information of the new guests so we know to expect them on tour! If you are unable to transfer your seats to others in the event you are unable to make the tour, our cancellation policies apply.
Lateness Policy
We provide multiple email confirmations as a reminder for your tour, location and start time. If you are running late and unable to meet your tour guide on time, we may have to leave without you so as to not keep other guests waiting an unreasonable amount of time. You are welcome to join the tour in progress at the 1st brewery location by cab/bus at your own expense. What is your first brewery stop? Please check your reminder email sent 24 hours before your tour as it lists the breweries visited on your tour.
Vancouver Brewery Tours does not provide refunds, partial credits, expense reimbursements related to additional travel costs, or provide the opportunity to reschedule your booking due to lateness and/or a missed tour due to lateness. It is your responsibility to arrive on time at the correct location so please plan accordingly. If you have any questions related to your tour, contact us anytime.
Private Tour Policies
For the cancellation policies of our private tours, please visit our Private Tours Policy page.
As a participant on a brewery tour, you agree to the following code of conduct:
- RESPECT – your tour guide, fellow tour friends, staff at the breweries and all you come into contact with on tour
- DRINK – responsibly, honour your beer!
- BEHAVE – in a respectful manner at all times
- VBT has the right to refuse service to customers who violate this code of conduct at any point while on tour, including ending a tour prematurely when these rules are not being followed.
Photos and Videos
We like to share tour experiences! You understand that when registering for a spot on tour, you grant VBT the right to use any photos or videos collected of you for promotional, social media or commercial purposes. Other guests may take photos too. Of course, we make all necessary efforts to portray your likeness in a respectful manner and ask that you do so too if taking photos of other guests. You also understand and agree to grant VBT a royalty-free license to use these images or videos of your likeness.
